1. Who we are
This website is owned and operated by Naturexpel (the “owner”, “we”, “us”), acting as the data controller for the personal data described in this policy. Our full contact details are:
- Owner: Naturexpel
- Address: Level 2, 79 Boulcott Street, Wellington 6011, New Zealand
- Phone: +64 4 473 9999
- Email: notifyuse@naturexpel.world
2. What data we collect
We only collect data that you choose to provide or that is necessary to operate the site:
- Contact data you submit through our form: your name, email address, and message content.
- Consent records, such as your cookie choices and your form consent confirmation.
- Technical data, such as your browser type and anonymised usage statistics, only where you have enabled analytics cookies.
3. Purposes and legal bases
We process personal data for the following purposes and on the following legal bases under Article 6 of the GDPR:
- To respond to your enquiry, based on your consent and our legitimate interest in answering messages.
- To keep the website secure and functioning, based on our legitimate interest in a reliable service.
- To measure and improve our content, based on your consent given through the cookie banner.
4. Retention periods
We keep personal data only for as long as necessary:
- Contact form messages are retained for up to 24 months, then deleted or anonymised.
- Consent records are retained for up to 24 months as evidence of the choices you made.
- Analytics data is retained in aggregated form for up to 14 months.
5. Sharing your data
We do not sell your personal data. We may share limited data with trusted service providers, such as hosting and email providers, who act as processors under written agreements. Any transfer outside the European Economic Area is protected by appropriate safeguards, such as Standard Contractual Clauses.
6. Your rights
Subject to applicable law, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. Where processing is based on consent, you may withdraw your consent at any time. You also have the right to lodge a complaint with a supervisory authority, such as the Office of the Privacy Commissioner in New Zealand or your local European data protection authority.
7. Security measures
We apply appropriate technical and organisational measures to protect your data, including encrypted HTTPS connections, access controls, and limiting access to personal data on a need-to-know basis. No method of transmission over the internet is completely secure, but we work to protect your information using reasonable safeguards.
8. Cookies
We use cookies as described in our Cookie Policy. You can manage your preferences at any time using the Cookie Settings option.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.
10. Contact us
For any privacy question or to exercise your rights, please contact us by email at notifyuse@naturexpel.world or by post at the address above.